Fitness Certified Ltd – Privacy Policy

Last Updated: October 2025

Fitness Certified Ltd (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or communicate with us.

1. Business Information

Business Name: Fitness Certified Ltd
Registered Address: 17 Eckersley Road, Chelmsford, CM1 1SL
Contact Email: sam@fitnesscertified.co.uk

2. Data We Collect & How We Use It

We collect and process personal information to deliver our services effectively and respond to your enquiries.

We may collect the following data:

• Contact Information: Name, email address, and phone number, submitted through our enquiry form.
• Usage Data: Anonymous visitor data collected via Google Analytics to help us understand website performance.
• Payment Data: Payments are securely processed by third-party providers (Stripe, Klarna, and authorised payment partners). Fitness Certified Ltd does not store or process any credit or debit card details directly.

We use your information to:

• Respond to course enquiries and provide relevant information.
• Improve our website and user experience.
• Manage and maintain accurate business records.

3. Third-Party Services & Data Sharing

We only share data with trusted service providers who help us operate securely and efficiently.

Our third-party partners include:

• CRM System: GoHighLevel – used to manage enquiries, communications, and student records securely.
• Payment Processors: Stripe and Klarna – manage all payment information under their respective privacy policies.
• Hosting Provider: WordPress – provides a secure hosting environment for our website.
• Marketing & Advertising: Google Ads and Meta (Facebook & Instagram) – used for re-marketing and analytics purposes via cookies and pixels.

We do NOT sell, rent, or trade personal data with any other organisation.

4. Data Storage & Retention

All personal data is stored securely within our GoHighLevel CRM system and internal business email accounts. These systems use encrypted servers and strict access controls to maintain data security.

We retain enquiry information for up to 12 months, or until you request deletion, after which all personal data is permanently removed or anonymised.

5. Cookies Policy

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site.

We use cookies for:

• Analytics: To track anonymous visitor data via Google Analytics.
• Marketing: To assist in showing relevant ads on Google and Meta platforms.

You can choose to accept or decline cookies through your browser settings. Most browsers automatically accept cookies, but you can usually modify your browser preferences to decline them if preferred.

6. Your Data Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (“right to be forgotten”).
• Object to processing or withdraw consent where applicable.

To exercise these rights or make a data request, please contact:
Fitness Certified Data Team – sam@fitnesscertified.co.uk

We will respond to all data protection requests within 30 days.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational or legal changes. Updates will be posted on this page with an amended “Last Updated” date.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:
Fitness Certified Data Team
17 Eckersley Road, Chelmsford, CM1 1SL
sam@fitnesscertified.co.uk